🛰️ Mission Control

Hostino growth intelligence · read-only on production · metrics computed in SQL, AI only explains

last ingest: 2026-06-25 21:08:09 · 231 rows

✅ Data quality: all reconciliation checks passed against source.
MRR
45,133,333 IRR/mo
Active customers
6
Active services
13
Churn
84%
Activation
18%
Pending orders
281
Unpaid value
14,624,768,185 IRR
Open tickets
53

🎯 What to do today · 2026-06-25

P1
SSL certificate expired: hostino.cloud
Renew the expired certificate (acme.sh/certbot) so customers stop hitting TLS errors.
infra · heuristic priority 240.0
P1
Production disk at 90% — full-disk outage risk
Free space on production '/' — rotate/ship logs, prune old backups off the root volume, clear build caches. A full disk takes ALL of Hostino down.
infra · heuristic priority 237.5
P1
281 of 297 orders stuck in Pending (95%)
90%+ of orders never complete. Trace the signup→pay→provision funnel: check Zarinpal/SEP/BluePay payment failures, abandoned-cart drop-off, and provisioning errors. Add payment retry + follow-up on Pending orders. This is the single biggest revenue leak.
activation · heuristic priority 125.0
P1
125 of 198 payment attempts abandoned at the gateway (63%)
The order-abandonment root cause: most payment attempts are initiated then abandoned at the gateway. Instrument the redirect→callback flow, add a pending-payment retry/reminder (the user already started paying), and check gateway UX/timeouts. Recovering even a fraction directly lifts revenue.
activation · heuristic priority 125.0
P1
Payment gateway 'bluepay': only 2/26 attempts succeed (8%)
This gateway converts far worse than the others — investigate gateway-specific failures (callback verification, timeouts, currency/limits) or steer users to a higher-converting gateway.
activation · heuristic priority 113.33
P1
59 hosting services Pending vs 13 Active
Work the Pending hosting backlog: split 'paid-but-not-provisioned' (fix provisioning) from 'never paid' (dunning/reminder). Convert the paid ones to Active.
activation · heuristic priority 106.67
P1
Lifetime churn 84% (69 churned vs 13 active)
Diagnose churn: segment Terminated/Cancelled by product and time-to-churn; add renewal reminders and a win-back flow for recently-cancelled customers.
retention · heuristic priority 72.0
P2
245 unpaid invoices, 14,624,768,185 IRR outstanding
Reconcile unpaid invoices: separate genuine overdue from auto-proforma tied to Pending orders, then enable dunning + failed-payment recovery on the genuinely overdue ones.
revenue · heuristic priority 70.0
P2
53 open/awaiting support tickets
Clear open tickets oldest-first — support latency is a leading churn indicator. Route DNS tickets to the existing AI first-responder.
support · heuristic priority 67.5
P3
4 active services renew within 7 days
Protect imminent revenue: send renewal reminders for services due within 7 days and verify auto-renew / payment-on-file.
revenue · heuristic priority 110.0

🧠 Executive brief

As of June 25, 2026, Hostino is facing critical operational challenges, with a churn rate of 84% and only 6 active customers out of 297 total orders, of which 281 are pending. This situation is exacerbated by a significant backlog of unpaid invoices totaling 14,624,768,185 IRR and a high abandonment rate of payment attempts at 63%. Immediate actions are required to mitigate risks, particularly addressing the 90% full disk on production, which poses a full-outage risk, and resolving the 281 stuck orders, as this represents the largest revenue leak. Prioritizing these issues will be essential to stabilize operations and improve customer retention.
narration: gpt-4o-mini · numbers never computed by AI

📊 Metrics

activation_rate 18%
active_customers 6
active_services 13
arpu_irr 7,522,222 IRR/mo
churn_rate 84%
churned_services 69
gpu_users 33
gpu_users_whmcs_linked 28
mrr_irr 45,133,333 IRR/mo
new_orders_30d 14
open_tickets 53
paid_revenue_30d_irr 13,970,000 IRR
paid_revenue_total_irr 176,247,370 IRR
payment_completion_rate 34%
payments_failed 6
payments_pending 125
payments_pending_value_irr 6,315,668,300 IRR
payments_success 67
payments_total 198
pending_orders 281
pending_orders_value_irr 1,838,852,189 IRR
pending_services 59
renewals_due_7d 4
suspended_services 8
total_orders 297
unpaid_invoices 245
unpaid_invoices_value_irr 14,624,768,185 IRR

Mission Control · independent of the Hostino codebase · never writes to production.